Compare
Compare what the price covers, not just the licence.
A low licence can still be an expensive service desk once hosting, administration and implementation are added. Here is what each quoted price includes.
What the price covers
QuellDesk, ServiceNow, Freshservice and Ivanti Neurons.
What each quoted price covers, and what you would expect to pay for on top.
A summary of how each vendor's price is packaged, for comparing what is covered. It is not a price comparison and shows no competitor prices. Vendors change their packaging, so check current terms with each one.
Where QuellDesk is different
Built for desks that want the service, not a project.
One all inclusive price
Software, dedicated hosting, support and upgrades per agent. Portal users free. No other recurring fees.
Your own environment
A dedicated AWS environment with private networking, a web application firewall and encryption in transit and at rest.
Run for you
Monitoring, patching, upgrades and backups are done by the QuellDesk team, in every tier.
Every feature, every tier
Tiers differ only in uptime, recovery and support hours. Nothing to unlock later.
Live in 8 weeks
Migration at a fixed price agreed before work starts, then 30 days of hypercare.
Built to be checked
More than 8,000 automated tests on every change, and every screen checked on every release.
A buyer's checklist
Six questions to ask every vendor.
Put these to anyone quoting for your service desk, us included. The answers tell you what the real price is.
- 01
Is hosting in the price, and is it dedicated or shared?
QuellDeskIncluded, and dedicated to you.
- 02
Who runs upgrades, patching, monitoring and backups, and is that in the price?
QuellDeskWe do, in every tier, at no extra charge.
- 03
Do you charge for the people who use the customer portal?
QuellDeskNo. Portal users are free.
- 04
Is implementation a fixed price, agreed before work starts?
QuellDeskYes. Live in 8 weeks at a fixed price.
- 05
Do higher tiers unlock features, or only service levels?
QuellDeskOnly service levels. Every tier gets every feature.
- 06
What uptime, data loss limit and restore time are committed in each tier?
QuellDeskPublished per tier, from 99.5% to 99.95% uptime.
Fit
When QuellDesk is the right call, and when it is not.
A strong fit
- Service desks and MSPs paying enterprise prices for a service desk
- Teams that want enterprise ITSM without an admin team to run it
- MSPs whose customers' ticketing systems must stay linked through eBonding
- Buyers who want one price and a fixed migration they can put in a budget
Another tool may suit you better if
- You need the interface in a language other than English. QuellDesk is English only today.
- You want to install third party apps from a marketplace. Every capability ships in the product itself.
- You want to run your own scripts inside the platform. Automation is no-code, over a closed set of actions.
See QuellDesk on your own service desk.
A 30 minute demo tailored to your setup, a reply within one business day, and a fixed price in writing.