A price that cannot drift
One fixed price for the whole plan, agreed in writing before work starts. No open ended partner hours.
Migrate from ServiceNow
Leave ServiceNow in 8 weeks. Fixed price, agreed up front.
A week by week plan that moves your tickets with their history, your assets and your customer organisations, connects your customers' systems, and takes you live. Then 30 days of hypercare.
Your migrationFixed price
- Discovery and mappingWeeks 1 to 2
- Migration and integrationWeeks 3 to 5
- Acceptance and trainingWeeks 6 to 7
- Cut-over and go-liveWeek 8
- HypercareWeeks 9 to 12
Why it is lower risk than it sounds
Migration is where projects go wrong. So we fixed the parts that do.
Your history comes with you
Tickets with their history, assets and customer organisations, plus the eBonding links your customers depend on.
We stay after go-live
30 days of hypercare with daily check-ins, then support in your tier's hours from the QuellDesk team.
The plan
Week by week, from discovery to hypercare.
- Weeks 1 to 2
Discovery and mapping
- Map your data, workflows and integrations
- Your production environment is built
OutcomeYour data is mapped and your production environment is built, ready to receive it.
- Weeks 3 to 5
Migration and integration
- Tickets with their history, assets and customer organisations
- Two way eBonding with up to 3 of your customers’ ticketing systems
- Monitoring feeds and configuration
OutcomeYour history, assets and customers are in QuellDesk, linked to your customers’ systems and your monitoring.
- Weeks 6 to 7
Acceptance and training
- Acceptance testing
- A production load test
- A role by role screen check
- Training for your team
OutcomeEvery role has checked its own screens, the platform has passed a production load test, and your team is trained.
- Week 8
Cut-over and go-live
- Planned cut-over
- Your desk goes live on QuellDesk
OutcomeYour service desk runs on QuellDesk.
- Weeks 9 to 12
Hypercare
- 30 days of hypercare
- Daily check-ins with your team
OutcomeDaily check-ins with your team while everyone settles in.
What comes with you
Everything your desk runs on today.
The plan covers your data, your integrations and your configuration, so go-live is a working service desk, not an empty one.
Tickets, with their history
Tickets move with their history, so the context your agents and auditors rely on comes with them.
Assets
Your asset records move into the CMDB and asset register.
Customer organisations
Every customer you serve, ready for their own service levels and portal access.
Configuration
Your setup is configured in QuellDesk as part of the plan, not left for later.
Monitoring feeds
Your monitoring sources are connected so alerts keep raising incidents from day one.
eBonding links
Two way links with up to three of your customers’ ticketing systems.
Get your migration plan
Tell us what you run today.
We reply within one business day to walk through your setup, then send a fixed price for the plan in writing.
- Live in 8 weeks, then 30 days of hypercare
- Tickets with history, assets and customer organisations
- Up to three customer ticketing systems eBonded
Thanks. We have your request.
Here is what happens next.
- 1A reply within one business day, to the email you gave us.
- 2A 30 minute demo tailored to your setup, at a time that suits you.
- 3A fixed price in writing, for your agents and the service tier you choose.
While you wait, see the 8-week migration plan.
FAQ
Migration questions
The questions every service desk lead asks before a move. Ask us anything else in the demo.
Book a demoIs the migration really a fixed price?
Yes. One price for the whole plan, agreed in writing before any work starts.
Do we keep our ticket history?
Yes. Tickets move with their history, along with your assets and customer organisations.
What happens to our customers’ integrations?
The plan includes two way eBonding with up to three of your customers’ ticketing systems, set up in weeks 3 to 5 and tested before go-live.
How do we know it works before we switch?
Weeks 6 and 7 are for acceptance testing, a production load test and a role by role check of every screen, plus training for your team. Cut-over happens in week 8.
What if something goes wrong after go-live?
Weeks 9 to 12 are hypercare: 30 days with daily check-ins. After that you are supported in your service tier’s hours.
See QuellDesk on your own service desk.
A 30 minute demo tailored to your setup, a reply within one business day, and a fixed price in writing.