Standard
For service desks that work business hours and can ride out a short outage.
99.5% monthly uptime
- Most data at risk (RPO)
- 1 hour
- Time to restore (RTO)
- 8 hours
- Keeps running if
- a server fails
- Support hours
- 8x5, US Eastern
Pricing
One price per agent. Everything included.
Software, your own dedicated hosting, support and upgrades in one price per agent. Customer portal users are free, and there are no other recurring fees.
Your price, per agentAll inclusive
- Software Included
- Dedicated hosting Included
- Support Included
- Upgrades Included
- Portal users Free
Migration: one fixed price, agreed before work starts
What the price covers
Nothing to add up later.
Most service desk quotes start with a licence and grow from there. Ours starts with everything a desk needs to run, and stays there.
-
Software
Every module and every feature, in every tier.
-
Dedicated hosting
Your own AWS environment, not a share of someone else’s.
-
Support
In your tier’s hours, from the QuellDesk team.
-
Upgrades
New releases, patching and monitoring, run for you.
-
Portal users
Your customers and requesters use the portal free.
Service tiers
Every feature in every tier. You choose the uptime.
Pick the tier that matches the promises you make to your own customers. You can talk it through with us before you decide.
Business
RecommendedFor desks with customer SLAs to meet, and urgent issues at any hour.
99.9% monthly uptime
- Most data at risk (RPO)
- 15 minutes
- Time to restore (RTO)
- 4 hours
- Keeps running if
- a data centre zone fails
- Support hours
- 12x5, urgent issues 24x7
Premium
For round the clock operations where every minute of data matters.
99.95% monthly uptime
- Most data at risk (RPO)
- 5 minutes
- Time to restore (RTO)
- 1 hour
- Keeps running if
- a whole region fails
- Support hours
- 24x7, every issue
Compare tiers
The detail, side by side.
| Measure | Standard | Business Recommended | Premium |
|---|---|---|---|
| Monthly uptime | 99.5% | 99.9% | 99.95% |
| Most data at risk (RPO) The most recent changes that could be lost in a failure. | 1 hour | 15 minutes | 5 minutes |
| Time to restore (RTO) How long it can take to bring the service back. | 8 hours | 4 hours | 1 hour |
| Keeps running if | a server fails | a data centre zone fails | a whole region fails |
| Support hours | 8x5, US Eastern | 12x5, urgent issues 24x7 | 24x7, every issue |
| Included in every tier | |||
| Containers that scale with load | Included | Included | Included |
| PostgreSQL 16 | Included | Included | Included |
| Web application firewall | Included | Included | Included |
| Private networking | Included | Included | Included |
| Encryption in transit and at rest | Included | Included | Included |
| Monitoring, patching, upgrades and backups, run for you | Included | Included | Included |
| Every product feature | Included | Included | Included |
How pricing works
Three steps to a number you can sign.
- 1
Tell us your desk
Your number of agents, the tier you are leaning towards, and the tool you are leaving.
- 2
Get a fixed price in writing
One price per agent, all inclusive, plus one fixed price for the migration.
- 3
Go live in 8 weeks
Discovery, migration, testing and cut-over, then 30 days of hypercare.
Get your price
Get a fixed price in writing.
Tell us how many agents you have and the tier you are leaning towards. We reply within one business day, and you get one all inclusive price per agent and a fixed price for the migration, in writing.
- A fixed price: the number in writing is the number you pay
- Customer portal users are free, however many you have
- Every tier gets every feature
Thanks. We have your request.
Here is what happens next.
- 1A reply within one business day, to the email you gave us.
- 2A 30 minute demo tailored to your setup, at a time that suits you.
- 3A fixed price in writing, for your agents and the service tier you choose.
While you wait, see the 8-week migration plan.
FAQ
Pricing questions
Anything else about price, ask us directly. You will get a straight answer.
Book a demoWho counts as an agent?
Anyone on your team who works tickets in QuellDesk. People who raise requests or follow their tickets through the customer portal are free, however many there are.
Are there any other recurring fees?
No. The price per agent covers the software, your dedicated hosting, support and upgrades. There is no separate hosting bill, platform fee or charge for portal users.
How is the migration priced?
As one fixed price for the 8 week plan to go-live, agreed in writing before any work starts. After go-live you get 30 days of hypercare with daily check-ins.
Do the tiers have different features?
No. Every tier gets every module and every feature. The tiers differ only in uptime, recovery objectives and support hours.
Why is there no price list?
Your price depends on your number of agents and the tier you choose. Tell us both and you get a fixed price in writing.
See QuellDesk on your own service desk.
A 30 minute demo tailored to your setup, a reply within one business day, and a fixed price in writing.